*WE* aren't Intuit/Lacerte - so please stop yelling at us.  

*WE* can't fix it for you.

I am sorry you are having problems tho.

Edit:

Here's one thread with some suggestions for "access violation" errors & things to try.  There are more...do a search.

Edit # 2:

Try the WebSetUp & force it even if it says you are up-to-date.