Hello, please try the steps in the article below to resolve.   These must be done for each year of the program you are experiencing this issue.

https://proconnect.intuit.com/community/general-login/help/when-opening-lacerte-the-sign-in-screen-i...

If you would prefer an agent walk you through this process, please see the article below for our phone number and hours of operation.

https://proconnect.intuit.com/community/taxation/help/how-to-contact-lacerte-for-help/00/4691

We apologize for any inconvenience and disruption this is causing you.