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Anyone have the following message when your Lacerte was installed on a network?
BeforeInitialize: = Error initializing config.
Could not create directory structure D:\SHAREDDATA\LACERTE\20TAX\IDATA\
I was transferred twice when I finally go through to support and then my call was dropped. I am wondering if someone has encountered support problems also.
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I your data really on drive d:?
Try the new Lacerte Tool Hub https://proconnect.intuit.com/community/help-articles/help/fix-common-problems-and-errors-with-the-l... My guess is to use the FORCE websetup offered in it. https://proconnect.intuit.com/community/install-products/help/how-to-perform-a-force-install-of-lace...
Answers are easy. Questions are hard!
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Yes, on the server itself it is there on D:, but shared as the L: drive.
IT reports that the tool did not work.
This message is received when opening the software on the worker desktop.
Going to uninstall from the network and reinstall.
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Maybe something here? https://proconnect.intuit.com/community/open-programs/help/error-initializing-config-error-message-l...
I guess I was lucky when I called Monday morning. I got really thorough support on first try. Ask for system error support
Answers are easy. Questions are hard!
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Support issues. That's Intuit's slogan.
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Thank you all.
My support call back was successful, a high level agent called back due to heavy call load that day.
There was a corrupt configuration file that when the "OPTION20" file was renamed was able to locate the mapped drive when opening Lacerte.
