I used Edge to get it to work. I had been using Internet Explorer. Not sure why I typed Microsoft Outlook!

When I first tried to download "The Tool" I could get to the download but every time I tried it would stop a little before finishing. I think I tried this four times. So I waited until the next day and was going to try again and if that still didn't work I was going to follow the manual instructions to delete and reinstall. But then I couldn't even get to the place to try to run the download. So I tried it with Edge and it worked.

I did not get "can't access webpage" but it did have a picture of a padlock.

I don't know what to tell you. It seems like an IT issue that is over my head. Sorry!