I just received this emailed "update" (it just reiterates the "fix" that they previously distributed):

You spoke to Lisa regarding an unexpected behavior experienced in Intuit Lacerte. We promised to send you periodic updates on case number 555322094 to keep you informed. Below is the latest update:

2019 Organizer Error - \"The Selected Client Does Not Have Any Data to Print\" when Letter Includes Border
This unexpected behavior has been reported to development for further review. Status updates will be provided via email.

Workaround:

Within the Organizer, edit the letter to turn off the border. Tools -> Letter Settings -> uncheck "print border"

Our next update is currently scheduled to occur on or before: 12/11/20

We thank you for your patience.
Intuit Customer Success