Update: I and an associate were on the phone with LaCerte Support for over 2 hours yesterday for this, with no resolution.

The representative says that our files look correct, are in the correct place, and really should be seen as valid by the program.

This has been an extremely frustrating transition of our ProSystem FX data, and now it seems I will have to input everything manually which will take an inconceivable amount of time.

I tried to reach out to my sales rep from Intuit as well, and he has stopped responding after assuring that he would find someone to help.

Any assistance would be very much appreciated.