I continue to get the following message when attempting to upload ProSystem FX backups for conversion:

"We could not find any valid files inside C:/CONVERSIONDATA folder. Please follow the backup instructions on the screen to backup your files."

The IT people making my backups are confident that they followed every instruction; and, thanks to an article that I found from Intuit Help, I can confirm that I have the correct file types: https://proconnect.intuit.com/community/import-or-export-data-files/help/prosystem-fx-backup-instruc...

Please help! I've been working at this for over a week and support just reads the Backup Instructions to me and offers very little assistance.