I do not have an issue with George.  I appreciate his help.  George, thank you for all your help.  I also do not have an issue if information provided is not correct.  I can only imagine how complicated tax software can be and having to deal with all the different taxing authorities.  I even do not have an issue with holding online for two hours.  I understand.  My issue is with the person (not George) that lectured me on my grammar.  I believe using the word "file" was appropriate.  Lacerte can only "file" electronic returns and cannot "file" paper returns.  If I wanted to know if Lacerte is able to process a paper return, I would have asked, "Is Lacerte able to "process" Form IT541?"  This is not the first time I have been lectured by someone providing answers to questions.