The opt file was corrupt and just needs to be renamed to old. Get the computer id from system properties at the bottom by pressing F10 of the computer with the issue then browse to you data path.  ie Lacerte\19tax\OPTION19\OPTComputerID.W9  (OPT003.W9 to OPT003old.W9) then open the app on the computer again and it will show the data.