I would first like to alerte @IntuitBettyJo that AT LEAST the CA link is broken for state rates at https://proconnect.intuit.com/community/individual/help/how-to-enter-federal-and-state-interest-rate...

Go to Settings > Manage Users > that should take you to the "My Account" where permissions are granted. You should see yourself listed as account admin. If not you may need to contact support to get that corrected. 

You may have to adjust user rights https://proconnect.intuit.com/community/order-products-from-intuit/help/setting-trustee-rights-to-gr...