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When accessing remotely the program will not allow you to switch to any other clients except the first one in the list. It also shows a thinking symbol and just spins. Any ideas?
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Unless you are using Lacerte's remote host (Right Networks?) you will not get any help on this because they do not support remote access.
The more I know the more I don’t know.
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If you're using Citrix or similar programs for RDP, all software, including Lacerte, should work as if you're at the office.
Connections on both ends and resources on the server-side (because you probably have many people logging on simultaneously to use some very resource-intensive applications like Lacerte and Excel) often are the problems. You should probably have your network administrator diagnose the underlying issue from that angle.
Still an AllStar
