You are right. It is Lacerte and I assume a few of those employees that care realize how stupid it makes the company look. They came up with this wonderful new forum that does not meld as well with the program as the old process did but, they accomplished their prime directive. SAVE MONEY.

They also abandoned the old KnowledgeBase that supported the F1 help screens in program and are playing whack a mole trying to fix all the broken links that created, but they accomplished their prime directive. SAVE MONEY.

Unfortunately Lisa has no idea how Lacerte functions, so her answer is not complete.