Why do I have to ask a question twice before I can ask it here???

First I ask it in the 'Live Community' tab in Lacerte, which just takes me to browser.

I then Lacerte opens a browser, and I have to type my question again. 

But when I post my question in the browser, it merely opens THIS page, and I am required to type my question again!!!

Does anybody at Lacerte know how stupid this makes them look???