info3
Level 1
12-06-2019
07:10 PM
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AshleyatIntuit
Employee
12-06-2019
07:11 PM
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You may want to contact support and discuss your install. I was advised there was no Lacerte release that occurred yesterday. Was it possibly a Windows update or browser update as opposed to your software? Regardless, I would reach out to support 800-933-9999
info3
Level 1
12-06-2019
07:11 PM
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No it was definitely a Lacerte update, although it is possible that the update was released earlier as we were out of the office on Monday and Tuesday. We've tried reaching out to support, and even left a call back number today and two hours later never got a call back.
AshleyatIntuit
Employee
12-06-2019
07:11 PM
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If you are using "hold my spot" to call you back, it must be a direct line, and can't have phone options, or you may not get the call back. I would ensure you don't have any AV or firewall setting that would be trying to scan/stop Lacerte from running but to troubleshoot you would really need to contact support for additional assistance.
George4Tacks
Level 15
12-06-2019
07:11 PM
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Try a force install https://accountants-community.intuit.com/articles/1607261-how-to-perform-a-force-install-of-lacerte
Answers are easy. Questions are hard!