@George4TacksThen do not defend them, call them out.  For the money we pay we deserve a lot more from what is supposedly the industry leader.

I have worked in manufacturing and software for almost 40 years now.  Virtually every company and client I have worked for has had better "service" than Intuit.

Regarding Revisions.  This is no different than any manufacturing or software company I have worked with.  An update\version\revision is a "bucket" of "parts" (components or software modules) each of which has it's own "criteria" (master data, code, VERSION, etc).  A "Release" (Version) is a CLEARLY defined set of the "parts" that are in the "bucket" that is released TOGETHER on a specific date with some type of official authorization.  The document that opens after an update should generally or specifically define this; it indicates a version and until recently I took this as the standard type of document which defines the changes for the "Bucket of parts" defined by the version. 

2019 Lacerte Desktop Release Letter
Version 40.0305

The value 40.0305 is totally meaningless.  It's a date and there is no way to track back to the bucket.  First the lack of these documents and even worse the distribution of the wrong document means that the user has no understanding of the Versions "high level functional updates" (ie what new forms or calculations have been fixed and what can I now process) or from my perspective what may have been broke. 

In prior years (as I have posted previously) Lacerte had a web page related to the link you included that one subscribed to which would send an email both alerting the subscriber to an available update in a timly manner as well as a preview of the important contents.  Today NADA UNACCEPTABLE

The blatant failures of the built-in update tools which are basically driving us to do a manual WebSetup EVERY time to get this to work are unforgivable and for us, EXPENSIVE and DISRUPTIVE compared to past years.  This is not likely to impact a single practitioner, but I need to coordinate a dozen users during some part of the business day as opposed to a benign late night update.

I have called  Support on the updates, the letter and many other non tax calculation issues.  I submitted a ticket on line regarding the Update Letter and was directed to call support.  If first line support can not answer a question satisfactorily it ides, there is no escalation.  If one goes on line to look at service requests the tickets have NO content for phone interactions and are generally "closed on hang up".  UNACCEPTABLE  After much nagging of my rep I got a placebo call from Second level support.  While I was given some links to articles, all of which you already new, there was no real followup and now no response from him or my rep.

Update Scheduler is an unsatisfactory product for a Network install.  It's a client based app and not a server based background service.  UNACCEPTABLE.  Note that it has a radio button for "Daily" instead of check boxes so I can NOT set Tuesday and Thursday (or Friday in my case) .  I literally had to run this (last year when it worked) on 2 different PCs (my FAX and Conference room PC that are on 24\7) to update this 2 times a week.  3 years ago I wrote a detailed software spec and sent it to my rep.  Lost in the Intuit BLACK HOLE.

The "DataBase" that Intuit uses is, well not a real data base.  It's a bunch of DAT files.   These do not support any report writing or query tools.  This tech is so outdated and the supporting "tables" like OPT files are extremely large, complex and prone to corruption.

I can go on but need to address things I can fix.

@George4TacksI do appreciate your help and support.  This is not directed at you, but Intuit.  Maybe my rep will call.