I looked in the Option 19 folder and the Opt files are already named:  opt001.w9 and opt002.w9 for our workstations.  Do you mean to right click and just rename them to the same name again?

Been over a week now, with no solution from Lacerte.  Is there a way I can escalate this within Lacerte?  Seems like an expensive program not to have the proper support.