rootesrooter
Level 3
‎12-06-2019 06:11 PM

It's been about a year, but I've been able to view monthly statements in the past without problem.  I'm not getting error messages. Nothing happens when I click "View."  I'm able to download a file but it's a generic format and displays as a jumble of data. Same with downloading as an Excel file.  Plain Jane Dell desktop with Win 10.

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George4Tacks
Level 15
‎12-06-2019 06:11 PM

It seems to be working for me. There is a drop down to select the month. As soon as the month is selected, the pdf pops up in another window. Possibly you have a pop up blocker. 


Answers are easy. Questions are hard!

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rootesrooter
Level 3
‎12-06-2019 06:11 PM
Pop-ups were indeed blocked. I unblocked them, but no change. Clicking on a month still brings a "Open, Save, Cancel" bar at the bottom.  Clicking "Open" shows nothing, Save As creates and saves a text file that is gobbledygook when opened in Notepad.
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Munti73
Level 1
‎12-06-2019 06:11 PM
Do you have any PDF reader app installed in your device (Adobe Acrobat, Foxit Reader, SlimPDF, etc.)?
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rootesrooter
Level 3
‎12-06-2019 06:11 PM
Adobe Acrobat is the default for pdf's.
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AshleyatIntuit
Employee
Employee
‎12-06-2019 06:11 PM
You mentioned it saving in txt file, are you able to change the format to PDF in which it saves?  That would be the dilemma there.
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vww78
Level 2
‎12-06-2019 06:11 PM
Did you ever resolve this? I am having the same issue.
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