Melanie Milton has been with Intuit® for 14 years, and is currently a member of the East Start Onboarding & Training Team as a success coach. She is a subject matter expert on the Pay-by-Refund program, and dedicated to providing assistance and training to valued customers across Intuit's professional products. Melanie is also director of tax education at Dollars & Cents Tax and Accounting Services, where she helps new preparers fall in love with the tax and accounting profession. She has one child, likes traveling and is currently working on becoming an enrolled agent. Find Melanie on Linkedin @melaniemilton.