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Lacerte Setup cannot find network drive
by Intuit• Updated 11 months ago
This article explains what to do when, while running the Lacerte program or Lacerte Setup, mapped network drives don't appear.
- This can happen even though the drives show up in Windows or on the computer's C: drive.
- The error occurs due to a Windows security feature designed to isolate user sessions from admin sessions.
- For more information on why this occurs, see the Microsoft article HERE.
Option 1 - Run the Mapped Drive tool from Lacerte Tool Hub
- Download and install the Lacerte Tool Hub.
- Open the Lacerte Tool Hub.
- Select Network on the left.
- Click on Mapped Drive Utility.
- Follow the on-screen instructions to run the tool.
Agent Notes (Additional Search Words): Setup Cannot Find Network Drive, Setup will not show network drive,
Install cannot find network drive, Install will not show network drive
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