"Unable to locate Common files folder," error when accessing ProSeries

This error generates in ProSeries for a variety of reasons, such as:

• The workstation installation can't access the network drive.
• A computer has more inbound connections than the Windows operating system supports.
• A wireless connection has been disconnected.
• The Run as Administrator checkbox is selected incorrectly.
• Third-party software interfering with the ProSeries executable file.

Before you start:

Follow these steps to resolve the error for a Network installation:

Solution 1

1. Open the Windows File Explorer.
2. Open the network drive where ProSeries 20YY files are stored.
3. Re-launch ProSeries.
4. If the error still happens, proceed with Solution 2.

Solution 2

1. Verify which drive ProSeries is installed to.
2. Open the Windows File Explorer.
3. Locate the Windows C drive.
4. Open the ProWinYY folder.
5. Open the 32bit folder.
6. Locate and Open the ProWinYY.ini file.
7. Locate the heading [Networking].
8. Make note of the path DataDepot=.
9. Locate the heading [Uninstallinfo].
10. Verify the line CommonFiles= matches the path noted earlier.
11. If the path doesn't match, correct the path, and save.
12. Launch ProSeries.
13. If the error still happens, proceed with Solution 3.

Solution 3

1. Open Windows file explorer.
2. Locate Windows C drive.
3. Open ProWinYY folder.
4. Open 32bit folder.
5. Locate ProWinYY.ini file.
6. Right click on file and delete.
7. Follow the remaining steps here.

Follow these steps to resolve for a Standalone installation:

Solution 1

1. Verify where ProSeries is installed.
   1. Right-click on the ProSeries desktop icon.
   2. Select Properties.
   3. Note Target box.
2. Open Windows file explorer.
3. Locate the C drive.
4. Open ProWinYY folder.
5. Open 32bit folder.
6. Locate and open the ProWinYY.ini file.
7. Under section [Uninstallinfo], verify the path for CommonFiles= matches path noted earlier.
8. If the error still happens, proceed with Solution 2.

Solution 2

1. Open Windows File Explorer.
2. Locate the C drive.
3. Open ProWinYY folder.
4. Open 32bit folder.
5. Locate ProWinYY.ini file.
6. Right-click on file and delete.
7. Follow the remaining steps here.

For ProSeries Basic Edition files and folders will begin with BasWinYY.