ProConnect HelpIntuit HelpIntuit

""No default printer found" in the ProSeries Printer Setup options

SOLVEDby Intuit9Updated December 11, 2023

When attempting to print a return in ProSeries Professional or ProSeries Basic will display the error "No Default Printer Found". Additionally, Printer Setup under Print Options will also display "No Default Printer" and Change will be grayed out or disabled.

This error message can be generated when the computer doesn't have a Windows default printer selected. Check and see if Windows has a default printer configured to resolve this error message in ProSeries.

Windows 10:

  1. Close ProSeries.
  2. Right-click the Start or Windows button.
  3. Select Control Panel.
  4. Select Devices and Printers.
  5. Right-click on Microsoft XPS Document Writer and select Set as Default Printer.
  6. Open ProSeries
  7. From the Tools menu, go to Options and select Printer Setup:
    • For ProSeries Basic: select a client, select Print, then the Print Setup Options tab.
  8. See if Change is active, and switch to the correct printer.
    • If Change is still grayed out, restart the computer.
  9. Select OK.
  10. Close ProSeries.
  11. Go back to Control Panel and from the Printer menu, select the correct printer as the default.
  12. Open ProSeries and make sure the correct printer is still selected.
  13. Attempt to print a return.
  1. Close ProSeries.
  2. Go to the Start menu, the Control Panel, then the following:
    • Windows Vista - Printer
    • Windows 7 - Devices and Printers
  3. Right-click on Microsoft XPS Document Writer and select Set as Default Printer.
  4. Open ProSeries.
  5. From the Tools menu, go to Options and select Printer Setup.
    • For ProSeries Basic: select a client, click Print, then the Print Setup Options tab.
  6. See if the Change button is active, and switch to the correct printer.
    • If the Change button is still grayed out, restart the computer.
  7. Click OK and close ProSeries.
  8. Go back to the Control Panel and from the Printer menu, select the correct printer as the default.
  9. Open ProSeries and verify the correct printer is still selected.
  10. Attempt to print a return.

Was this helpful?

You must sign in to vote, reply, or post
ProSeries Basic

Sign in for the best experience

Ask questions, get answers, and join our large community of Intuit Accountants users.

More like this

Dynamic AdsDynamic Ads