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How to resolve diagnostic Ref. 8982 in ProConnect Tax

by Intuit Updated 1 month ago

When attempting to e-file your client's return, the following critical diagnostic may generate:

e-file: Taxpayer's Signature Date is required for PIN signature e-file returns. To prevent this diagnostic from generating you can change the user option for "Computer date as PIN Signature Date" to "Yes" in Settings> Options> Tax Return. If a date is entered in Screen 4, that date will be used as the signature date even when using the Computer Date as the Signature date to prevent this diagnostic from generating. (ref. #8982)

How to resolve critical diagnostic Ref. 8982:

Set the computer date on a specific client: 

  1. On the Input Return tab, select General from the left-side menu.
  2. Click on Electronic Filing.
  3. Select the e-file Signature Main Form screen.
  4. Enter the Taxpayer’s signature date.
ProConnect Tax

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