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Resolving error code AUF14 when licensing ProSeries

SOLVEDby Intuit3Updated November 21, 2023

This article will help you solve for the following error messages:

  • You may have installed the wrong edition of ProSeries, or you do not have a current Fast Path license

How do I clear the error message?

  • If you are on the Deferred Payment Option and you're receiving this error, sign into your Intuit My Account dashboard dashboard and check your DPO payment status.
  • ProSeries has two versions: ProSeries Basic and ProSeries Professional. You may have ProSeries Basic installed when you are licensed for ProSeries Professional, or vice versa. To resolve, uninstall the wrong edition of ProSeries and install the correct one.
  • You are trying to license your prior-year ProSeries software, and you don't have a current-year Fast Path. A Fast Path is only valid until December 31. After that, the Fast Path for the current-year will need to be purchased.

Contact Customer Service here to get it resolved.

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