Troubleshooting fiduciary diagnostic ref. 39283 in ProConnect Tax

ProConnect Tax is generating the following e-file critical diagnostic:

"e-file: The program is unable to compute the Name Control based upon the Entity Name entered in the Client Information screen. You must enter the correct value in "Name Control [O]". For assistance in determining the correct Name Control, the taxpayer or authorized representative may contact the IRS Business Specialty Tax Line at 1-800-829-4933. If this does not match the name control in the IRS database (see the SS-4 confirmation notice from the IRS), the return will be rejected." (ref. #39283)

Why is this diagnostic generating?

This diagnostic generates when the program is unable to determine the last name of the trust as it's currently entered. This usually occurs when a date or digits are entered in the Entity Name or Entity Name Line 2 field under Client Information.

Refer to IRS Pub. 4163 for more information about Name Control requirements.

Follow these steps to enter the Name Control for e-filing:

1. Go to Input Return ⮕ General ⮕ Electronic Filing
2. Locate the Miscellaneous section.
3. Enter the 4 character Name Control in the Name control [Override] field.

How do I know what Name Control to enter?

Solution 1: If you filed successfully last year.

Follow these steps to find the Name Control:

1. Open the client return in last year's program.
2. Go to the Diagnostics.
3. Locate diagnostic (ref. #15640).
4. Make a note of the Name Control identified in the diagnostic.
5. Use the steps above to enter the Name Control in this year's program.

Solution 2: All other users

See here for the rules the IRS uses to assign Name Control to trusts and fiduciaries.