Resolving missing client files from HomeBase in ProSeries

There are a few things that can cause a client file to disappear in HomeBase. It doesn't always mean the data file itself is missing, but your settings could cause the file to appear missing. Below are common solutions for missing client files.

Reset your filters in ProSeries 2020 and newer

Starting in ProSeries 2020, the new HomeBase allows you to customize your view and automatically saves your changes. This can sometimes make it seem like clients are disappearing, when in fact they're simply hidden due to a filter or your custom sorting settings.

From the HomeBase menu, select Reset Current View to clear any filter or custom sorting that may currently be set. If the client file still doesn't appear, try the other solutions below.

Clients are disappearing on the EF Center HomeBase View

If clients are disappearing only on the EF Center, you may be filtered to one of the predefined filters available via the tabs at the top of the HomeBase.

Try these solutions to resolve the issue:

• Select the All tab and look for the client there.
• From the HomeBase menu, select Reset Current View to clear any filter or custom sorting that may currently be set.

Performing maintenance on the database

This can be caused when the HomeBase database files and the client file Data folder become out of sync with each other. Running a Database Maintenance can often solve this.

Run HomeBase Tune-Up in ProSeries 2019 and prior:

1. From the HomeBase menu, select HomeBase Tune-Up.
2. Select the Yes button to close the program.
3. Select the OK button on the HomeBase Tune-Up is complete window.
4. Wait for ProSeries to re-open.