efile error exception: Exception occurred attempting to print pdf

My tax return has been validated for efiling. But when I tried to run the efile wizard, I received the following error exception message:

Exception occurred attempting to print pdf(s) for client xxxxxx. Access violation at address 4EC4921A in module 'CDINTF.DLL' Read of address 000001D4.

I was not trying to print anything. I was just trying to efile an individual tax return. I do not have the problem when filing a corporate tax return.

Anonymous · ‎04-18-2023

From the Lacerte team: The access violation is indicative of needing to clear the temp folder as this is where the pdf's are printed to until they are completed and moved.

Try running the PDF repair. Check out this article here: PDF and Component Repair tools for Lacerte
If you're unable to fix this, please contact us so we can find the cause.