I stopped being on the QB forum when I realized that nearly every answer I gave started with my response to an "Intuit" badged person, as: "XXX, please learn from this response." When I realized I was training customer support, I decided I was done. I also deleted a lot of images and reference materials. I think it's been at least 2 years since I bowed out of that community. I'll never be an Intuit Champion.

It's important for Intuit to realize that the "power user" participants on their community forums are Product owners and users, too. It's like a local motorcycle shop; you get people who stop by all the time, sort of hanging around socially. But they also buy more bikes than the typical owner, they bring friends to town to that shop, and they share info in their community of what they have seen and heard, while hanging around. That's why the motorcycle shops tend to have, at the minimum, a coffee bar inside. But no one asks them to earn points or checks them in and out at the door.

"amazing training and software"

Are you aware of the Oxford comma, and style guide? Because I read that as "Amazing Training" and "Amazing Software." Which I confess I am using, and the mileage rate displayed for business use of personal vehicle hasn't been updated in years. Amazing? I think not.

Or perhaps it was meant to read as" Amazing Training" and "and software." Considering they push everything to be online, what "software" would this include? And how amazing is that training?