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When is Lacerte going to add enough staff to handle calls? Having to wait for over an hour is unacceptable. I understand that you can be super busy during crunch time, but so are we.
I also called a couple of weeks ago (non crunch time) and was told that the wait time was 1-2 hours. Again--unacceptable.
What are you doing about it?
#24443
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They are planning on hiring a bunch of qualified people on February 30th.
🙂
Intuit doesn't want to help their customers or support their products. They try to frustrate their customers into either figuring it out themselves or going to this peer-to-peer forum for answers. And that tendency seems to increase every year.
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But I heard they were laying them off on February 31st, so get those calls in early.
Slava Ukraini!
