Theyre blaming it on COVID.

If its been more than 8 weeks, you can call into PPS and see if they can tell what the hold up is, chances are they wont be able to see anything more than you can.   Ive got one stuck in there as processing since 3/30 (simple return, Single with W2s and a little interest), last week I got PPS to escalate it and they told me to call back again in 30 days if still no movement.

"The IRS website only states that their returns have been received and are being processed."

There is no reason not to believe that status.

I called PPS approx two weeks ago for two clients with refunds "stuck" in the system.  Was told nothing the agent could do, need to wait, letters aren't being sent out yet, covid delay, etc etc   Surprisingly these two clients refunds have since been processed.   Today a client called - same situation - refund "stuck" in system. I tried to call PPS, received message "Too busy, call another day", was disconnected.    Sigh........covid

And on the news the pundits are projecting IRS will simply extend the date to Oct without needing to file extension forms, since no one is at the IRS offices to notice you filed for the extension, anyway.