@IntuitAustin and @IntuitBettyJo should be back from their relaxing time off. I am sure they will get someone to monitor the plethora (at least 3) of EasyAcct postings for problems with the new release. 

Have not received a reply.  Been on hold with support for 3hrs now!!!

Can not process paychecks.  Downloaded 2021 version, but there is no 2021?  

After you download the new 2020/21 Program, then you have to "Run" the program in order to install it to your computer.