That's great that mojocpa has been helpful for years, but I posted an innocent question for which this person then jumped my case for supplying honest feedback.  The answer basically said "my system is working so I don't know why yours isn't."    That was not helpful, so I indicated as such.  It is not the only answer I indicated as not helpful but it was the only one from which I received a personal attack for doing what was asked----responding if the answer was helpful or not.  If you don't want honest feedback, don't ask for feedback, and if helping on the forum is a burden for mojocpa, then maybe they should consider not participating.  I did find the correct answer on this forum, for which I am appreciative, and I provided that positive feedback.  Going forward, I will call the support line.  I didn't realize sporadic users of this forum were not welcome.