They do now have some telephone support, IF you go PRO -
Phone support for ITO Pro customers is only available during tax season.  For TY2016 returns, phone support will start on 1/17/17 thru 4/18/17.  It will be available Monday-Friday only...no weekends.   
https://accountants.intuit.com/support/tax/online/document.jsp?product=PTO&id=GEN70962&src=ma