herb
Level 2
02-06-2020
03:23 PM
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Is anyone else having trouble with a blank login screen today? I tried the solutions in the knowledge base (clearing cache, etc) and updated through web setup, but no joy. Currently on >1 hr hold with tech support.
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George4Tacks
Level 15
02-06-2020
03:29 PM
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It is probably going to be quicker to do a FORCE install The instructions are here, but the " marks are misplaced. Here are the instructions https://proconnect.intuit.com/community/help-articles/help/how-to-perform-a-force-install-of-lacerte...
Look at the image, as the "marks are misplaced in the instructions.
Answers are easy. Questions are hard!
herb
Level 2
02-06-2020
03:31 PM
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Thanks, I'll give that a try. Can't do much else right now anyway.
Edit to add - force install didn't fix it. Thanks again!
