I just called Intuit Tech Support and their rep worked with me for well over a half hour to start the download of 2019. She said she's encountered several others having a problem with Windows. I couldn't have done this without her help.

What is the solution that they came up with as I have been told to upgrade to Windows 10 Pro by one Microsoft tech and told to install C++ by another tech.  Not sure what the right answer is as I still cannot load Pro Series 2019.  I have Windows 10 Pro and the computer is 64-bit operating system but I keep getting the error that my system is not right.