Drake is known for its customer service.  But the software is known to be a bit clunky, so things do balance out in the long run.

You mention that you spend too much time on hold.  I'm curious as to how often you are calling support.  A lot of issues that pop up with the software can be solved by visiting here instead of making that dreaded call to support.  But then again, that's why you wait on hold for so long ------------------------ Intuit prefers that everyone visit here so that they can cut their support staff from the 6 people they currently have working there to 1 or 2.