The Recall function under the client tab isn't working since this last update. This prevents you from call pulling up a client you were previously working on in Lacerte.

danny1 · ‎12-07-2019

abctax55 · ‎12-07-2019

From the LTUG listserve:

Lacerte is aware of this issue and is working on it. It was caused by last week’s update and it only affects network users that use UNC paths for identifying network folders.

HumanKind... Be Both

View solution in original post

George4Tacks · ‎12-07-2019

@Intuit BettyJo could you check on the status of this problem?

Answers are easy. Questions are hard!

IntuitBettyJo · ‎12-07-2019

Thanks for bringing this to my attention @George4Tacks, it has in fact been reported to our developers and they are actively working on the update. I will keep you posted as I find out more information.
-Betty Jo

joe3 · ‎12-07-2019

The recall feature is still not working 😞

George4Tacks · ‎12-07-2019

Not scheduled for another couple of weeks. 11/7

Answers are easy. Questions are hard!

zkaudio · ‎12-07-2019

still not working, v unfortunate

audra · ‎12-07-2019

Still not working. I used this multiple times a day, everyday, during previous tax seasons.

George4Tacks · ‎12-07-2019

From someone else's post that I just saw. It is so appropriate
"The Intuit Developers Creed........."Vibi, Vifi, Vibse"... We broke it, we fixed it, we broke something else."

Answers are easy. Questions are hard!

IRonMaN · ‎12-07-2019

"Not scheduled for another couple of weeks. 11/7"

George just left off one small detail - November 7th of what year?

Slava Ukraini!

abctax55 · ‎12-07-2019

FWIW - the recall function is working fine for me

I'm on Ver 39.1024 Fed & CA Tax, and Ver 39.1028,39.1029 for Proforma & Operator

HumanKind... Be Both

gmb1040 · ‎12-07-2019

I am on Ver 39.1107 Lacerte 2018 Individual Federal; Ver 39.1024 Partnership/Corporation/SCorp/Ficuciary Federal and it is not working...hope your next update doesn't wipe it out.

abctax55 · ‎12-07-2019

I am too, for individual module.  (39.1107).   I had checked in the Exempt module
My point is that it IS working for me.  So the issue is something other than just the software (antivirus? data path? Master settings? Network install vs. standalone?)
I don't care, as the function isn't important to me.
@IntuitBettyJo  - perhaps my experience will help with the diagnosis.

HumanKind... Be Both

George4Tacks · ‎12-07-2019

I am not familiar with a recall function. Most "errors" can be fixed with a reboot. If that fails do a force install https://accountants-community.intuit.com/articles/1859961-how-to-perform-a-force-install-of-lacerte

Answers are easy. Questions are hard!

gmb1040 · ‎12-07-2019

The recall feature is really helpful. Problem with reinstall is that I think that will wipe out my custom settings. Not going to reinstall this close to October 15th.

steve9 · ‎12-07-2019

I forced an install and it didn't fix the problem. Running Windows 7.

danny1 · ‎12-07-2019

Obviously, this isn't going to be fixed by 10/15?

George4Tacks · ‎12-07-2019

Try the fix in this link? https://accountants-community.intuit.com/questions/1892730-when-opening-a-client-on-a-different-comp...

Answers are easy. Questions are hard!

George4Tacks · ‎12-07-2019

It appears @danny is right - I just found this in the yahoo group ----
The unexpected behavior you have experienced regarding 2018 Recall feature not showing previously viewed client in Lacerte has been reported and we are currently researching for more information.

Our next update is anticipated to occurr on or before: 11/7/2019

We thank you for your patience.
Intuit Support Team

Answers are easy. Questions are hard!

Tambren · ‎12-07-2019

Yikes, not until after the deadline! 😞

gmb1040 · ‎12-07-2019

Well, it is after November 7 and it is still not working after running update this morning. Ugh!

George4Tacks · ‎12-07-2019

@IntuitBettyJo could you check on the status of this problem?

Answers are easy. Questions are hard!

danny1 · ‎12-07-2019

Still not working. This is a royal pain in the tax return.

TheNov4 · ‎07-16-2020

This hasn't worked in months and I cannot find a fix on the Community section. Has this been resolved and if so, where can I find the answer? Appreciate any assistance!!