Lacerte Rep for older years - Intuit Accountants Community

I need to rep a 2016 and 2017 tax return and am not getting the rep to go through. No balance on my account so it is not that. Any ideas?

Have you updated the program? https://accountants.intuit.com/support/en-us/help-article/install-products/download-install-prior-ye...

Answers are easy. Questions are hard!

https://accountants.intuit.com/support/en-us/help-article/intuit-account-payment-method/lacerte-remo...

https://accountants.intuit.com/support/en-us/help-article/license-information/download-install-lacer...

There is no fee (took a while to find the article)

Answers are easy. Questions are hard!