Donald Lawton
Level 1
‎04-06-2024 07:31 PM

We are having random but persistent problems with Lacerte in both 2022 and 2023 programs.  Older computers, new computers, it doesn't matter.  It happens mainly in S-Corp or Fiduciary modules, but occasionally in the  individual module.  When it locks up, the data entered is gone when you get back into the program.

The program is installed locally on each workstation, with the client databases on our server F Drive.

Anyone else?

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Strongsilence-CPA
Level 10
‎04-06-2024 07:34 PM

I use hosted. The only problem for me occurs when it boots me out about 7 p.m. each night. I enter my return and all the info has been saved.

Good luck.

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sjrcpa
Level 15
‎04-06-2024 08:12 PM

I can't solve the problem, but do you have Autosave set for the shortest interval?


The more I know the more I don’t know.
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George4Tacks
Level 15
‎04-07-2024 01:14 PM

Do a FORCE install on all the stations https://accountants.intuit.com/support/en-us/help-article/install-products/perform-force-install-lac...

 


Answers are easy. Questions are hard!
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