user74540
Level 1
‎12-07-2019 05:43 AM
every time I go in and out of a client's file I get this pop  up message
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Kathi_at_Intuit
Moderator
Moderator
‎12-07-2019 05:43 AM
Is this the message that you are getting "Process e-file "Clientname resetting"?
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Nina
Level 1
‎12-07-2019 05:43 AM
The tax return was e-filed, but I continue to receive a " 'Client number' resetting"  pop up message every time I change screens. I tracked it down to the EF attachment screen, deleted and reattached the document, but the pop still persists.
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Kathi_at_Intuit
Moderator
Moderator
‎12-07-2019 05:43 AM

Great to have you in the community and thank you for reaching out. I would take a look at this post as it may help resolve the issue:

https://accountants-community.intuit.com/questions/1830519-why-am-i-receiving-popup-message-process-...


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