MDCPA7
Level 1
12-07-2019
03:37 AM
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Best Answer Click here
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IRonMaN
Level 15
msideris
Level 1
12-07-2019
03:37 AM
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Our firm has not been able to login since about 8am central time this morning. We are not able to access 2016-2018 Lacerte. Our IT company is on the phone with Lacerte but we have not gotten answers yet.
sjrcpa
Level 15
12-07-2019
03:37 AM
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What error messages do you receive?
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The more I know the more I don’t know.
msideris
Level 1
12-07-2019
03:37 AM
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there was no error message. It is a validation error per our IT company. They got on the phone with Lacerte. Lacerte posted a fix to this a last week. Our IT did a repair tool then rebooted our server and now it works.
msideris
Level 1
12-07-2019
03:37 AM
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sjrcpa
Level 15
12-07-2019
03:37 AM
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Glad you are up and running again.
The more I know the more I don’t know.
The more I know the more I don’t know.
IntuitAustin
Intuit Alumni
12-07-2019
03:37 AM
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This issue may be resolved by running the latest update on the program
Try going to Start > Lacerte and running the program called 2016 Lacerte Web Setup.
You can do this for 2017 as well.
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