On October 18, 2021, I've been getting messages all day, through 12:25 EST. "Office Closed". Why?

lovetaxes · ‎10-18-2021

According to my search, Lacerte should be open. Using Pacific Standard Time, hours noted are 6AM through 6PM.

Trying right up through a moment ago (12:25PM EST), not open.

Any way to find out why?

George4Tacks · ‎10-18-2021

Works great for me - Nice automated voice is directing my call - 800 933-9999

9 to 5 Pacific for regular days

https://proconnect.intuit.com/community/taxation/help/how-to-contact-lacerte-for-help/00/4691

Answers are easy. Questions are hard!

lovetaxes · ‎10-20-2021

Thank you. The schedule I found stated they would be open 6AM to 6PM weekdays Pacific Time. I called after 9AM EST and was told they weren't open. Called again just after 12 noon, still not open. Apparently they opened at 9AM but didn't answer the phone for a few minutes after.

I thought they had a telephone problem or something worse.

Talked to them afterwards and all is well.

Thanks for clearing up my confusion. Happens a lot. I mean my confusion!

View solution in original post

KT and Co · ‎10-20-2021

I just tried to call Lacerte at 800-933-9999 and the VM system is saying the office is closed. It's 10 am PST, 10-19-21, and their hours are posted as 6am to 5pm Pacific time. Same thing happened yesterday. So, something is wrong with their phone support tree. Suggestions?

sjrcpa · ‎10-20-2021

Keep trying?

Is it something we could help with?

The more I know the more I don’t know.

IntuitGabi · ‎10-20-2021

@KT and Co Following up...Were you able to get through to someone?

lani1540 · ‎10-21-2021

I had the same experience on Monday the 18th, and now again today. Can't get through and the message says their offices are closed.

IRonMaN · ‎10-21-2021

It is "National Check Your Meds Day" today so everyone at Intuit could be off today to check on their meds.

Slava Ukraini!