On Monday 3/1 I spent over an hour on the phone with several Lacerte support reps.  After dealing with the first three levels of support, who knew absolutely about the issue I was having or the program feature that I was trying to use, I finally reached someone who was familiar with the import feature.  

After showing the rep the issue that I was having, he assured me that he would try to find out if this was in fact a program issue. I explained to him that I had discussed this problem with several other Lacerte users in different parts of California who were all having the same issue. The rep stated that he would follow-up with the support team to find out if they were working on the problem and that he would follow-up with me by email to let me know the status of my issue. 

As of Wednesday, I have not received any email communication regarding this issue, nor has anyone contacted me to let me know if this problem is being investigated.