glholloway
Level 1
‎12-06-2019 08:20 PM

This is tax season!  How can a tax program company take off on a weekend in late January and on Monday too? I have error issue that I can not get into the program. 

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abctax55
Level 15
‎12-06-2019 08:20 PM

Tell us *specifically* what's happening, or isn't happening.  You'd be amazed at how good some of us are at troubleshooting.  

That's why Intuit pays us so much /S   (that's a joke, if you're new to this place...)

Another go-to option is to do a WebSetUp and force it to reinstall even if it says you are up-to-date.

HumanKind... Be Both

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HELP-
Level 1
‎12-06-2019 08:20 PM
So I turned off my wi-fi and I was able to get into the program offline just fine.  So it seems the problem is related to connecting online to Lacerte.  I have a feeling the Windows update messed with my network connection to Lacerte.  UGH!  I cannot get online on any of the Lacerte programs, so reinstalling the update , which I can't even do at this point cause it won't let me connect to Lacerte, won't help. Thank you for the suggestion though.  I do appreciate it.  I have to figure out why I cannot connect to Lacerte through the program.
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IRonMaN
Level 15
‎12-06-2019 08:20 PM

You will have better luck calling Ghostbusters than talking to support today.  Have you tried rebooting your computer?


Slava Ukraini!
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HELP-
Level 1
‎12-06-2019 08:20 PM
I did try.  But I will try a hard reset.... I just checked and my other computer is running, so I guess it is most likely not an issue for everyone.  Thank you.
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HELP-
Level 1
‎12-06-2019 08:20 PM

I think it is an issue for everyone.  I am also unable to get into my 2018 and 2017 programs today.

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