wgallagher
Level 1
‎05-23-2020 07:36 AM

Hello,

One of my users is receiving this error when logging into Tax19.  "List index out of bounds" and "call stack empty"

Any help would be great

thanks 

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George4Tacks
Level 15
‎05-23-2020 08:01 AM

1 - Reboot, that often cures problems like this. If that doesn't work

2. Use the FORCE install. https://proconnect.intuit.com/community/help-articles/help/how-to-perform-a-force-install-of-lacerte...

 


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wgallagher
Level 1
‎05-23-2020 09:48 AM

Tried force install 3x.   twice today.

C:\Program Files (x86)\Common Files\Lacerte Shared\webdetup19.exe /force  still getting errors

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George4Tacks
Level 15
‎05-23-2020 10:27 AM
You do have a typo in this: Not webdetup, but websetup
Here is another thread that adds a bit, but I can not give any more insight. You may have to wait until Tuesday to call support.
https://proconnect.intuit.com/community/lacerte-discussions/discussion/w19tax-exe-fatal-application-...

Answers are easy. Questions are hard!
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George4Tacks
Level 15
‎04-01-2021 08:36 PM

Try the new Lacerte Tool Hub https://proconnect.intuit.com/community/help-articles/help/fix-common-problems-and-errors-with-the-l...

It includes the FORCE referred to in this thread

 


Answers are easy. Questions are hard!
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