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Anyone else had it with Lacerte Support? I went from desk top to the Cloud version on March 24 and it has been a nightmare since. One issue after another. Constant blaming of Rightnetworks and a total lack of competent support. I'm up to 5 + weeks now and I have spoken to supervisors and I still cannot get a call back or update even when the supervisor Danny promises me he will update me. And the price I am paying for this product !!! And it is one issue after another. I cringe every time a new issue comes up because it means I have to talk to a very incompetent support person. My patience are gone, I truly wish I had never gone to this cloud version. So what has been your experience with other tax software? I can't continue like this.
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Maybe @IntuitAustin or @IntuitBettyJo can get someone to help with this new wonder service.
Answers are easy. Questions are hard!
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I have been using Lacerte exclusively for about 25 or 30 years and it was great until a few years ago. I don't know why the support has declined .☹️
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My understanding of Cloud or Hosted product, is that it all works "in the browser." Is your setup within System Requirements as outlined here https://www.rightnetworks.com/system-requirements/
Bet your sweet bottom dollar I lied ♪
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The new Intelligent Voice Assistant is a frightening addition. I do not believe I will be able to talk to a live person. Although when you get to Support they are wonderful, talented, and smart individuals, getting to them is a nightmare.
I wrote a letter to the president of Lacerte two months ago. I am not surprised I did not get a reply.
