kevin_vick
Level 2
‎12-06-2019 06:56 PM

Document Management system. We normally scan pdf's into a shared folder, then drag and drop into client folders in DMS. However since updated version was installed we drag pdf to folder and it just says copying and spins until we we use task manager to end the task and nothing happens. How do we fix this issue?

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George4Tacks
Level 15
‎12-06-2019 06:56 PM
I am glad I have not updated yet. Maybe @JasonAtIntuit or @ChrisIntuit could look into it for you.

Answers are easy. Questions are hard!
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George4Tacks
Level 15
‎12-06-2019 06:56 PM
@Ashley at Intuit (aka Henry Jr) Is anyone working this week?

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Alee-W
Employee
Employee
‎12-06-2019 06:56 PM

I have updated to the most current version of DMS and I am not able to replicate this behavior. If you are still experiencing this please reach out to support for additional assistance. 

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George4Tacks
Level 15
‎12-06-2019 06:56 PM
@kevin_vick - I bit the bullet and installed today and I did not have any trouble with drag & drop of a pdf. Could it be a network issue?

Answers are easy. Questions are hard!
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