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Best Answer Click here
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Answers are easy. Questions are hard!
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I am having the same problem since Friday, March 13. When we send an e-file return, it status goes to "received at Lacerte" and does not progress from there. When we check for status updates, that stupid message comes up and you get no updates. I called tech support, and they did not know how to fix it and the guy I was talking to was not really helpful. He was just guessing at solutions.
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We were receiving the same error when opening Lacerte or doing anything that triggered communication with Lacerte. There were no returns stuck in the queue, but we were not receiving any efile updates.
I renamed the ...\19TAX\OPTION19\EF to \LACERTE\19TAX\OPTION19\EFold (according to the instructions noted earlier) and the error stopped popping up and we suddenly received a wave of efile updates, so it appears to be fixed.
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Thanks very much. I was on hold with Lacerte today waiting for them to try to figure out a fix, and saw the message. Tried it and it worked! I changed the 19Tax\Option19\EF Folder name to "EFOLD", went back to Lacerte and was able to download the various e-file reports.
I appreciate the help.
