{"id":20736,"date":"2020-08-05T08:00:15","date_gmt":"2020-08-05T13:00:15","guid":{"rendered":"https:\/\/taxprocenter.proconnect.intuit.com\/?p=20736"},"modified":"2021-04-06T08:48:11","modified_gmt":"2021-04-06T13:48:11","slug":"how-to-manage-stress-and-keep-your-team-engaged-during-a-crisis","status":"publish","type":"post","link":"https:\/\/accountants.intuit.com\/taxprocenter\/practice-management\/how-to-manage-stress-and-keep-your-team-engaged-during-a-crisis\/","title":{"rendered":"How to manage stress and keep your team engaged during a crisis"},"content":{"rendered":"

When COVID-19<\/a> hit the United States in mid-March 2020, our life and work were no longer the same. In addition to understanding the impact of the Coronavirus Aid, Relief, and Economic Security (CARES) Act<\/a> and the extension of the tax year 2019 deadline, many firms were forced to go 100 percent remote<\/a>.<\/p>\n

In addition to the way that our work interactions changed, team members were suddenly struggling with wearing many different hats \u2014 employee, educator, provider, preparer of hundreds of meals, and therapist \u2014 all at once. In those first few months, I spoke with several other accounting firms who expressed to me how overwhelmed their staff felt. Two firms even mentioned that they had several team members quit because the new dynamics were just too overwhelming.<\/p>\n

Everyone is experiencing many different emotions, but when one of your team members is having these emotions, they may feel ashamed or embarrassed to talk about it. Now is the time to listen and watch out for one another, offering support to our employees and clients.<\/p>\n

For an even-tempered person, there were times when I admit that it felt like my emotions were swinging on a pendulum. For a few days, I would feel strong and in control, and then like a switch, I would feel lethargic and apathetic. How could I inspire my team when I was struggling with feeling disconnected?<\/p>\n

While being guarded, my leadership style is also one of vulnerability. I shared with my team how I was feeling, recognizing that COVID-19 has turned our world upside down! I never thought that I would be focused on the mental health of my staff and my clients, but it was my heart’s desire to meet their needs and treat them with respect.<\/p>\n

One of my firm\u2019s core values is to get your work done with excellence while valuing family time. There were occasions where we missed the mark several times by not replying to a client\u2019s email quickly enough, or taking longer to prepare a tax return. It was far from perfect. Yet, when I would have one-on-one conversations with people on my team, I was able to connect in a deeper way, which is where I want my focus to be: to care for them as I would want to be cared for. I was also aware of the issue of being too caring and tolerating work practices that I shouldn\u2019t have, resulting in an intentional balance of compassion and requiring excellence.<\/p>\n

No one desires to be a part of an awkward or confrontational conversation when the work is below expectations. I recently learned a practical tip by stating the facts of what happened and share how it will impact them. For example, you could say, \u201cI notice that you have missed deadlines this week, and it makes it look like you don\u2019t care about your job. I\u2019m curious about your thoughts.\u201d Most people will realize the impact and adjust their ways.<\/p>\n

Your team will be more engaged with you and your clients when there is a purpose in their work. Do you share your \u201cwhy\u201d with them? Do you know why they enjoy reconciling the bank account to the penny or putting together all the pieces of a tax return?<\/p>\n

If I had to boil down how to manage stress in only one way, it would be to guard your thoughts. In the early months of sheltering in place, I focused on all of the things that were different \u2013 and caused anxiety. Then, I started focusing on the glass being half full, and looking at the blessings and opportunities around me.<\/p>\n

I realized that I can choose to listen to myself say, \u201cI am not good enough,\u201d and fill my head with fear and doubt. Or, I can tell myself I am strong, grateful, and that I make a difference! One difficult, yet rewarding exercise, was to make a list of daily affirmations.<\/p>\n

Find the solutions that work for you and your firm. Lead by example, and we\u2019ll all get through this.<\/p>\n","protected":false},"excerpt":{"rendered":"

Managing your stress, and helping your team navigate personal and professional issues, is very important. Get several tips from Renee Daggett, EA.<\/p>\n","protected":false},"author":138830254,"featured_media":13496,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"rkv_browse_by_id":0,"rkv_cta_id":0,"rkv_optimize_for_pagespeed":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"useModifiedDate":false,"customPublishDate":"","_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false},"categories":[116807],"tags":[646041810],"intuit_collection":[],"intuit_series":[],"coauthors":[605132281],"class_list":["post-20736","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-practice-management","tag-covid-19"],"header_image":"","yoast_head":"\nHow to manage stress and keep your team engaged during a crisis - Tax Pro Center | Intuit<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/accountants.intuit.com\/taxprocenter\/practice-management\/how-to-manage-stress-and-keep-your-team-engaged-during-a-crisis\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to manage stress and keep your team engaged during a crisis - Tax Pro Center | Intuit\" \/>\n<meta property=\"og:description\" content=\"Managing your stress, and helping your team navigate personal and professional issues, is very important. 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