{"id":18976,"date":"2020-05-27T08:00:08","date_gmt":"2020-05-27T13:00:08","guid":{"rendered":"https:\/\/taxprocenter.proconnect.intuit.com\/?p=18976"},"modified":"2020-05-07T13:30:39","modified_gmt":"2020-05-07T18:30:39","slug":"innovative-approaches-to-employee-performance-reviews","status":"publish","type":"post","link":"https:\/\/accountants.intuit.com\/taxprocenter\/practice-management\/innovative-approaches-to-employee-performance-reviews\/","title":{"rendered":"5 innovative approaches to employee performance reviews"},"content":{"rendered":"<p>According to OfficeVibe, 96 percent of employees say that they like receiving <a href=\"https:\/\/hs.officevibe.com\/hubfs\/mini-guides\/pdf\/ov-state-of-engagement-PDF.pdf\"title=\"\"  target=\"_blank\" rel=\"false noopener noreferrer\" data-wa-link=\"body_offficevibe-engagement\" target=\"_blank\">regular feedback<\/a>. However, conducting performance reviews for your tax and accounting firm employees can sometimes feel like pulling teeth \u2013 and be equally as hard \u2013 for managers. Even if you have a stellar employee, the time you spend on reviews can seem unproductive.<\/p>\n<p>Nevertheless, reviews are necessary because they help you and your staff become better aligned on <a href=\"https:\/\/accountants.intuit.com\/taxprocenter\/client-relationships\/why-innovation-will-attract-more-clients-to-your-practice\/\"title=\"\"  target=\"_blank\" rel=\"false noopener noreferrer\" data-wa-link=\"body_tpc-whyinnovationClients\">growth opportunities<\/a>. There are definitely improvements to the tried and true review process we\u2019ve used in our <a href=\"https:\/\/mbsaccountancy.com\/\"title=\"\"  target=\"_blank\" rel=\"false noopener noreferrer\" data-wa-link=\"body_mbsaccountancy\" target=\"_blank\">firm<\/a>. Check out these five approaches.<\/p>\n<p>1. <b>Map out expectations and goals for your staff<\/b><\/p>\n<p>Gallup research indicates that only about <a href=\"https:\/\/news.gallup.com\/businessjournal\/195803\/employees-really-know-expected.aspx\"title=\"\"  target=\"_blank\" rel=\"false noopener noreferrer\" data-wa-link=\"body_gallup-employeeExpect\" target=\"_blank\">half of employees<\/a> have a strong sense of what is expected of them. In an <a href=\"https:\/\/www.businessnewsdaily.com\/9451-clear-employee-expectations.html\"title=\"\"  target=\"_blank\" rel=\"false noopener noreferrer\" data-wa-link=\"body_businessnewsdaily-employeeExpectations\" target=\"_blank\">interview<\/a> with <i>Business News Daily<\/i>, Belinda Wee, an associate professor at the Husson University School of Business and Management, explained, &#8220;Management must communicate, both verbally and in writing, the level of performance they require from each employee to receive their desired results.&#8221;<\/p>\n<p>Establishing a <a href=\"https:\/\/accountants.intuit.com\/taxprocenter\/practice-management\/advisory-services-creating-a-compelling-vision-for-your-tax-firm\/\"title=\"\"  target=\"_blank\" rel=\"false noopener noreferrer\" data-wa-link=\"body_tpc-advisoryservicescompellingvisiontaxfirm\">vision<\/a>, and tying their role and responsibilities to it, will help employees understand their contribution to your firm\u2019s future, while revisiting your vision during their review will help them see how their actions, good or bad, impact the future. Starting with a mutual understanding of expectations from your staff will help you have the courage to better approach difficult conversations.<\/p>\n<p>2. <b>Remember to check in often<\/b><\/p>\n<p>Traditionally, performance reviews have been an annual occurrence, but that&#8217;s quickly changing.<\/p>\n<p>Frequent check-ins allow you to keep your finger on the pulse of your staff&#8217;s performance. In these meetings, you can talk about the progress being made toward the goals you&#8217;ve communicated and established with your employees. Some firms do these as frequently as every month. Regardless how often you perform your reviews, focus on measuring your staff\u2019s progress toward short- and long-term goals.<\/p>\n<p>Some ways you can make check-ins with your employees better include the following:<\/p>\n<ul>\n<li>Respect their time by adequately preparing before the review.<\/li>\n<li>Be honest and up front about what you do and don&#8217;t know.<\/li>\n<li>Ask your employees how you can be a better support for their success.<\/li>\n<li>Point them toward helpful resources when you don&#8217;t know the answer.<\/li>\n<\/ul>\n<p>3. <b>Use data and metrics<\/b><\/p>\n<p>Having documentation with real data and key performance metrics will help you keep the discussion centered on facts, rather than feelings and personal biases. One critical note is to avoid focusing on too many metrics, since this can stifle and suffocate your staff&#8217;s productivity. Recommended metrics I use in my firm to gauge productivity include quality of work, level of efficiency, progress toward individual goals, and application of <a href=\"https:\/\/accountants.intuit.com\/taxprocenter\/practice-management\/internal-training-topics-for-you-and-your-staff\/\"title=\"\"  target=\"_blank\" rel=\"false noopener noreferrer\" data-wa-link=\"body_tpc-internaltrainingtopics\">training<\/a> and education.<\/p>\n<p>Quality is a metric that&#8217;s a bit more obvious, but others, such as efficiency and progress toward personal goals, are less so. By centering the discussion around these four areas, I balance data with a healthy level of discussion about the state and quality of my staff&#8217;s work life. If you&#8217;ve noticed something commendable or noteworthy, don&#8217;t hesitate to <a href=\"https:\/\/accountants.intuit.com\/taxprocenter\/practice-management\/3-ways-to-keep-staff-happy-during-tax-season\/\"title=\"\"  target=\"_blank\" rel=\"false noopener noreferrer\" data-wa-link=\"body_tpc-3staffhappy\">praise your employee<\/a>.<\/p>\n<p>4. <b>Consider anonymous peer reviews<\/b><\/p>\n<p>One way to abandon traditional, one-direction reviews is to implement anonymous employee-led reviews where staff rate their co-workers. Peer reviews can encourage an atmosphere of teamwork because now everyone is accountable to each other, not just to you. In addition, there are plenty of issues you may never see or hear, but your staff will be able to notice them.<\/p>\n<p>Known as a &#8220;<a href=\"https:\/\/www.thebalancecareers.com\/what-is-a-360-review-1917541\"title=\"\"  target=\"_blank\" rel=\"false noopener noreferrer\" data-wa-link=\"body_thebalance-360review\" target=\"_blank\">360 review<\/a>,\u201d this peer-driven approach focuses more on how staff get along and affect each other&#8217;s work, not necessarily on how they accomplish a task. Once again, remember these reviews aren\u2019t just for correction, but also to acknowledge individuals who may serve as understated examples for their fellow employees.<\/p>\n<p>5. <b>Balance the Negative and the Positive<\/b><\/p>\n<p>It&#8217;s easy to gravitate toward the negative, but true leaders focus on the good in their employees and bring out their best traits. Also, make sure that discussions during the reviews center on growth opportunities for you and your staff.<\/p>\n<p><b>Lead by example<\/b><\/p>\n<p>As leaders and heads of our firms, recognizing our blind spots can be difficult, if not impossible, without the feedback from those nearest us. When you&#8217;ve made a mistake or haven&#8217;t served your employees well, one of the greatest tools you can wield as a leader is an apology. By rethinking your performance reviews, you&#8217;ll be able to better manage your employees and grow as a person. Good luck!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Get five proven tips from Cassidy Jakovickas, CPA, on how to improve your tax firm&#8217;s employee performance reviews.<\/p>\n","protected":false},"author":144648941,"featured_media":463,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"rkv_browse_by_id":0,"rkv_cta_id":0,"rkv_optimize_for_pagespeed":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"useModifiedDate":false,"customPublishDate":"","_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false},"categories":[116807],"tags":[],"intuit_collection":[],"intuit_series":[],"coauthors":[646041720],"class_list":["post-18976","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-practice-management"],"header_image":"","yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - 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