{"id":13699,"date":"2018-10-09T08:00:19","date_gmt":"2018-10-09T13:00:19","guid":{"rendered":"http:\/\/taxprocenter.proconnect.intuit.com\/?p=13699"},"modified":"2021-12-14T10:28:25","modified_gmt":"2021-12-14T16:28:25","slug":"how-to-identify-connect-and-get-referrals","status":"publish","type":"post","link":"https:\/\/accountants.intuit.com\/taxprocenter\/practice-management\/how-to-identify-connect-and-get-referrals\/","title":{"rendered":"How to identify, connect, and get referrals"},"content":{"rendered":"<p>We\u2019ve definitely come a long way since the days when advertising for accountants was \u201ca violation of professional ethics,\u201d a notion that was dissolved in roughly 1978, as I recall. And, no, I was not practicing; I was still in high school. But, my father was, and therefore, I vaguely remember.<\/p>\n<p>Generally speaking, as a profession, we\u2019ve slowly changed our marketing strategy ever so slightly over the years. The mode prior to 1978 was \u201cwhoever walks in the door,\u201d and largely that same style exists today. It\u2019s time to see marketing as a core activity to help you develop the kind of firm you envision. But, before you embark on a marketing campaign to grow your practice, I think it\u2019s wise to develop clarity on three key items:<\/p>\n<ol>\n<li><strong>Identify the kind(s) of prospects you want to attract.<\/strong> Are you looking for business or individual clients? If business, is there a specific industry you would prefer, such as professional services, or maybe even more specific, such as dentists? Do your best to clearly identify the type(s) of clients you want to serve.<\/li>\n<li><strong>Articulate what you want to sell these ideal prospects.<\/strong> If it\u2019s client accounting you\u2019re after, clearly define exactly what it is you are trying to sell to those accounts. (Think technologies, processes and deliverables.) Even consider turning the service you want to sell into a product. For example, your \u201cConcierge Accounting\u201d product, with services bundled together to make it easy for the client to understand and purchase.<\/li>\n<li><strong>Make sure your marketing support material lines up and accentuates points 1 and 2 above.<\/strong> I suggest having an awesome website and a simple-but-clear, single-page fact sheet for each of your products. As for your website, does it clearly articulate the products you want to sell and to whom you want to sell them? Is it aesthetically appealing to the demographic you\u2019re targeting? Whether it\u2019s prospects across the country or across the street, your web platform will be their first impression of your firm.<\/li>\n<\/ol>\n<p>It\u2019s very tempting to create marketing collateral and just begin sending blast email campaigns, but before you do, I want to share a few insights from a recent survey provided by <a href=\"https:\/\/liscio.me\/\" target=\"_blank\" rel=\"noopener noreferrer\" data-wa-link=\"body_liscio\" target=\"_blank\">Liscio<\/a>:<\/p>\n<ul>\n<li>89 percent of firms say they get the majority of their new business from referrals.<\/li>\n<li>Only 4 percent report the majority comes from direct marketing efforts.<\/li>\n<li>Less than 1 percent say the majority of new business comes from social media.<\/li>\n<li>72 percent of firms say they are \u201cvery focused\u201d on retaining existing customers, while 53 percent reported being \u201cvery focused\u201d on obtaining new customers.<\/li>\n<\/ul>\n<p>I believe this survey supports what each of us intuitively knows to be true, but isn\u2019t top-of-mind when thinking about a growth strategy: New business often comes from referrals. With that said, what are you doing to nurture referrals? Let\u2019s take a look at five practical ways to find quality prospects by nurturing your referral sources:<\/p>\n<ol>\n<li><strong>Identify Prime Referral Sources<\/strong> \u2013 Bankers, insurance agents, stockbrokers and existing clients &#8230; these are all sources of high-quality referrals that have, essentially, been vetted for you. It\u2019s important that you identify these key referral sources in your service area. Make a list of them; we\u2019ll use it later to execute your plan.<\/li>\n<li><strong>Define Your Value Proposition<\/strong> \u2013 Be clear about what differentiates your firm. Is it your technology? A niche service industry? The quality or qualifications of your staff? Be able to articulate why your sources should refer their valued clients to your firm.<\/li>\n<li><strong>Create a Menu<\/strong> \u2013 Don\u2019t fall into the trap of thinking that everyone knows what you do or believes that you do everything for everyone. Your referral sources don\u2019t necessarily know all the products you sell, nor do they know whom you want to sell them to. Create a menu and don\u2019t be shy about sharing it.<\/li>\n<li><strong>Become an Educator at Heart<\/strong> \u2013 There\u2019s a ton of sizzle here. We recently doubled the size of our facility, adding an expansive, open floor plan with a full-service bar, fireplace and a seating area with a 75-inch 4K screen and whiteboard. Our strategy is to use our new facility for educational programs on modern technologies and strategies for small businesses \u2013 things such as \u201cHow to Move to the Cloud with <a href=\"https:\/\/quickbooks.intuit.com\/accountants\/products-solutions\/accounting\/quickbooks-online\/\"title=\"\"  target=\"_blank\" rel=\"false noopener\" data-wa-link=\"body_qbacctonline\">QuickBooks\u00ae<\/a>,\u201d \u201cUsing solutions like Bill.com,\u201d \u201cDigital Payroll\u201d and even \u201cHow to Organize Your Life Digitally.\u201d We also bring in guest speakers to talk about issues such as \u201cSecuring Your Business from Significant Digital Threats\u201d and more programs helpful to entrepreneurs and business owners. Teach people how to move into the modern era, and you\u2019ll win new clients.<\/li>\n<li><strong>Make a Plan\u00a0and Put a Staff Person in Charge<\/strong> \u2013 Appoint an administrative staff person to execute a plan to engage your referral sources \u2013 your list of bankers, insurance agents, stockbrokers and key clients that refer. Make a plan to connect with them on a quarterly basis, and know and acknowledge significant events in their lives. Create one-on-one time with them, and clearly articulate your value proposition and menu. Have your administrative staff person schedule regular (quarterly) educational events, and invite all those prospects who aren\u2019t clients. Or, better yet, ask your key clients to bring a small business friend with them.<\/li>\n<\/ol>\n<p>If you will take the time to create and execute on these five items, you\u2019ll likely grow your firm. Remember, growth for growth\u2019s sake is not what you\u2019re looking for. Make sure that, as business comes your way, you are vetting those prospects against your ideal client criteria.<\/p>\n<p><strong>Editor&#8217;s note<\/strong>: This article was originally published on the\u00a0<a href=\"https:\/\/www.firmofthefuture.com\/\"title=\"\"  target=\"_blank\" rel=\"false noopener noreferrer\" data-wa-link=\"body_fof\" target=\"_blank\">Firm of the Future<\/a>\u00a0blog.<\/p>\n<p><a href=\"http:\/\/intuitproconnect.com\/marketinghub\" target=\"_blank\" rel=\"noopener noreferrer\" data-wa-link=\"body_qb-marketinghub\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\".border-black aligncenter wp-image-14511 size-full\" style=\"border: 1px solid #000000; padding: .5px; margin: 14px;\" src=\"https:\/\/taxprocenter.proconnect.intuit.com\/wp-content\/uploads\/2018\/10\/Marketing-Hub2.jpg\" alt=\"Intuit marketing hub\" width=\"640\" height=\"261\" srcset=\"https:\/\/taxprocenter.proconnect.intuit.com\/wp-content\/uploads\/2018\/10\/Marketing-Hub2.jpg 655w, https:\/\/taxprocenter.proconnect.intuit.com\/wp-content\/uploads\/2018\/10\/Marketing-Hub2.jpg?resize=150,61 150w, https:\/\/taxprocenter.proconnect.intuit.com\/wp-content\/uploads\/2018\/10\/Marketing-Hub2.jpg?resize=300,122 300w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Learn from Darren Root, CPA, CITP, CGMA, about how to grow the number of client referrals to your tax and accounting practice.<\/p>\n","protected":false},"author":107201973,"featured_media":10765,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"rkv_browse_by_id":0,"rkv_cta_id":0,"rkv_optimize_for_pagespeed":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"useModifiedDate":false,"customPublishDate":"","_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false},"categories":[507998780,116807],"tags":[646041692,605132289],"intuit_collection":[],"intuit_series":[],"coauthors":[509474206],"class_list":["post-13699","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-grow-your-practice","category-practice-management","tag-firm-of-the-future","tag-marketing"],"header_image":"","yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - 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